Global Media Company

“Service Catalyst knows ServiceNow inside and out and is dedicated to its clients”

“The team was very professional and easy to work with”

Customer Situation

This large, well-known media firm was already a ServiceNow client. With Incident Management and an automated onboarding solution under its belt, it had a very manual, disjointed way of dealing with assets.  There was no cohesive process or tracking mechanism. They needed to get their arms around their inventory and the entire asset lifecycle from acquisition to disposal.

The Solution

Service Catalyst built out a fully automated asset management process with integration to request

management as well as a third party asset distributor integration.  The new processes and technology were deployed across the organization. Upon completion, this company had the following capabilities:

      • Track and manage technology-related hardware and consumable assets in ServiceNow
      • Relate these assets to incident, request, and other transactional processes
      • Manage the full lifecycle of hardware and consumable assets from request to procurement to receipt, to deployment, to return or retirement, and finally, to disposal
      • Manage hardware and consumable asset inventory including reorder points, transfers, cycle-counts, physical inventories, and shortages
      • Asset-related approvals and notifications based on defined workflows
      • Utilize real-time dashboards and reports to manage hardware, software, and consumable assets
      • Integrate with fulfillment vendor resulting in real-time transparency of available stock counts
      • Manage the movement of stock with bar coding and hand scanners that are integrated to the ServiceNow platform