Our Customers

logosWhether you are seeking to improve the value of IT to your customers or lines of business, reducing costs through efficiencies, growing and expanding services inside or outside the Cloud or meeting compliance initiatives, Service Catalyst’s services have been proven to help, regardless of industry.

Service Catalyst delivers practical IT Service Management (ITSM) improvements and efficiencies using Frameworks such as the IT Infrastructure Library (ITIL®), ISO 20000 (process), ISO 27000 (security) and NIST 800-34/BS-25999 (continuity/disaster recovery) standards.

Case Studies:

Industry Solution Project Duration
Retail Consolidated 18 multinational disconnected change management processes into 1 24 months
Entertainment Build global HR service center; set global governance and compliance standards 6 months
Bio-Pharmaceutical Build global IT service to support global SAP implementation; reengineered processes and real estate strategy for field sales offices 18 months
Biomedical Process design, curriculum development, and training delivery for cross-functional clinical and lab system 8 months
City Government Consolidated fifty-one Information Technology organizations into eight 12 months
Energy Re-engineered global incident and change management; set global governance standards 14 months
Telecommunications Re-engineered HR processes, Re-engineered IS processes, build retail stores 2 years
Insurance – Third Party Administrator Re-engineered service delivery processes; implemented new enabling technologies; redefined client on-boarding processes 16 months
Global Process Outsourcer Re-engineered service delivery processes; reconfigured enabling technologies 6 months
Software Development Re-engineered client engagement processes; built scenario-based sales and training curriculum 5 months
Financial Services Re-engineered customer service processes 10 months
Higher Education Implemented ServiceNow to formalize and automate service management processes across multiple IT towers 9 months
State Government Engineered operational framework for all cloud providers for healthcare reform 12 months
Biotech Realigned enterprise-wide process definitions and ownership 9 months
Financial Services Increased mean-time-to-repair by 12%+
State Government Implemented integrated service management processes and continuing service improvement program 9 months
Federal Government Implemented integrated service management processes and continuing service improvement program 3 months
Tribal Government Service catalog development across multiple delivery organizations 2 months
Tribal Government ITSM executive education and technology selection 4 months
State Government Business continuity of operation plan and disaster recovery strategy 5 months
Pharmaceutical Full-life-cycle ITSM global process engineering, ServiceNow implementation, and sourcing solution 2 years