Service Offerings

Working together, we can help your company grow. If you need to enhance sales, market share, profitability, organizational maturity, compliance, and process excellence, Service Catalyst is the right partner for you.

We accomplish this by embedding our team within yours. We work with senior leadership, middle management, and front-line teams across your organization. If you organization needs to grow rapidly, needs to move beyond your organizational and process “silos”, or if there is an organizational disconnect in how you deliver Services – Service Catalyst is the right partner for your organization.

Service Catalyst works with organizations to transform the way they deliver services. Our proven approach will integrate your organization, processes and supporting technologies to streamline work, eliminate waste and improve the quality and responsiveness of your service delivery and support. We start with industry standards and frameworks and work with your management team to develop your people, process, and tools to meet your specific needs and exceed your customer’s expectations. This Service Management process driven approach is scalable to both large and small IT organizations and it can be implemented in a phased approach to meet your organizational requirements.

Our project methodology ensures that your engagement with us is delivered on time, within scope, and within approved budgets. We focus on customer-oriented business objectives and integrate best practices to deliver solutions with proven, measurable value to your organization.

 

 

 

Service Management Process Consulting Service Automation IT Strategic Consulting and Transformation
Strategy
  • Service catalog development
  • Total cost of service
  • Total cost of ownership
  • Technology roadmap
  • Technology support models
  • Sourcing strategy
  • Operational framework
  • ITSM maturity assessment and process roadmap
  • Information security policy development
People
  • Roles, skills, and competency definitions
  • Organizational design
  • Service Desk maturity assessment and roadmap
  • Service management and ITIL® awareness training
  • ITIL® Foundation Certification
  • Organizational change management
Process
  • Process maturity audit
  • Processes design & development
  • Cloud service onboarding
  • Incident Management
  • Major Incident Management
  • Request Management and Fulfillment
  • Problem Management
  • Knowledge Management
  • Change Management
  • Release and Deployment Management
  • Availability Management
  • Capacity Management
  • Configuration Management
  • Asset Management
  • License, Contract, and Supplier Management
  • HR, Finance, Facilities, Legal Case and Task Management
  • Work intake process
  • Business process development
  • Workflow automation
  • Business rule definition
  • Business continuity planning and automation
  • Disaster recovery planning and automation
  • ISO 20000 certification preparation
Operations
  • Key metrics definitions
  • Reporting
  • Dashboards and real-time reporting
  • Work queue management
  • Configuration management
  • Workforce planning
  • Continuous service improvement program
Technology
  • Technology selection
  • Data analysis
  • ServiceNow implementation
  • Service Management Architecture
  • Security Assessment