The Service Catalyst team discusses the advantages of Intake Management, which allows incoming work to be identified and directed to the appropriate process, such as Incident or Request Management. This allows for cleaner distribution of work and more accurate metrics.
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- Service Catalyst’s Escape the Room Game – How We Built ItMay 2, 2018 - 10:28 am
The challenge for any company on the floor at Knowledge (or any tech show, for that matter) is how to stand out memorably amidst a sea of vendors and specialists, each attempting to share their message as though it were the most essential one at the conference. There’s the traditional “swag” option, where toys, pens, […]