Episode 23: I Want IT Fixed Now, DamnIT!

Has your end-user community come to expect immediate fulfillment of all there requests and issues?  Do you often hear from them, “I want it fixed now Damnit!”, but can’t get the budgets to fund the demand?  If so, you should listen to this.

In episode 23, Val and Jay discuss Incident and Problem Management and how to begin to manage a culture of immediate IT satisfaction through prioritization, communication and Service Level Management.