Service Strategy is at the core of the ITSM Lifecycle
Developing value-based Service Management within an organization requires understanding your capabilities are a strategic asset and leveraging them across your service portfolio; to employees, to customers, to partners, and to vendors.
Service Catalyst helps our clients establish Service Management strategies based upon your business needs, your capabilities, and industry good practices to deliver improved costs, higher quality and satisfaction, and within your industry’s compliance guidelines.
- Tactical activities Service Catalyst delivers for our Service Management Strategy clients.
- Business Service Catalog
- Service Management Maturity Roadmap
- Total Cost of Service & Total Cost of Ownership